Salesforce Service Cloud Software Features, Pricing, Alternatives & Review 2022

Out-of-the-box customer support for small teams teams up to 5 users. With Salesforce Service Essentials, you can start providing amazing customer service in no time with in-app tutorials and a setup assistant. Connect to customers on email, Facebook, Twitter, and your website with a service console designed to give you everything you need to help your customers, on one screen. Essentials is on the Salesforce Platform, so when your business grows your solution grows with you. All your data is right where it needs to be.

Complete service CRM for teams of any size. Empower your customer service team with Lightning Professional edition. Track your customer cases, manage service contracts and entitlements, and leverage the best-in-class Service Console app. Get real-time business insights with customizable reports and dashboards.

Customizable CRM for comprehensive service for teams of any size.Unlock the full potential of customer service with Lightning Enterprise edition. You can manage complex case requirements and differentiate the agent experience with access to unlimited Service Console apps. Customize Salesforce to your company with custom record types, and automate complex business processes and integrate with any system using our API.

Unlimited service CRM power. Transform every customer experience with Lightning Unlimited edition. Customize Service Cloud Lightning to scale customer service processes and improve productivity. You’ll receive Live Agent Web chat and Salesforce Knowledge to better service your customers. You’ll also have access to unlimited online training, 24/7 toll-free support, and over 100 admin services allowing you to optimize Service Cloud Lightning to meet your needs. Get access to several sandboxes for development and testing, build custom objects, and tap into an unlimited number of custom tabs and apps.